Our 24x7x365 IT managed services approach drives improved technology performance which increases your business efficiency and facilitates always available IT systems for clients.
With the increasing complexity of today’s IT systems, threats to optimal performance, security, and cost containment seem to appear at every turn. Every day, IT staff faces a difficult balancing act. IT personnel must focus on planning and deploying technologies in order to optimize corporate growth and profitability, while at the same time managing the burden of operating and optimizing highly-complex, integrated multi-vendor, multi-platform environments.
In addition, our experienced technical operations team keeps your infrastructure running at peak performance to allow your staff to do the same.
US-Based NOC – Our primary help desk staff is located in the US with our NOC in NY-metro for clear, clean communications and management support.
Continuous Device Monitoring – Monitoring and response for the entire network, including servers, routers, switches, firewalls, unified communications, edge, and other attached devices.
Proactive Alerting & Response – Alerting, diagnosis, and remediation of all problem.
Comprehensive Operational Services – Monitoring, remote support, alert management, intrusion detection, patching and security updates, asset management, inventory, and reporting.
Reliable Staff – Highly trained staff prepared for all scenarios with advanced processes, monitoring and alerting tools.
Integrated Staff Augmentation & Managed Services – Ask about our integrated IT staff and managed services offerings aimed at mid-to-large enterprise support with regular, onsite technical account and engineering support along with subject matter experts in various IT disciplines ready to support your requirements.