Altitude Unlimited manages and provides critical support for all physical and virtual desktops. We provide critical end-user support so you can offload frequent time-consuming activities such as accessing virtual sessions and connecting to wireless environments. Our team of experts provides:

• Help Desk support (unlimited or per incident)
• Remote and onsite support for quick resolution
• 5-Day by 10-Hour support standard with 24x7x365 support available
• Root-cause analysis
• Asset management
• Logging of all customer contacts, problem types, and tracking of all incidents through resolution
• Timely issue escalation by assigning an appropriate priority and call resolution target
• Operating systems support (Windows XP, Windows 7, Windows 8, Windows 10, Server 2003, 2008, 2012)
• Microsoft Office 2003, 2008, 2010, 2016
• MAC
• Peripheral connectivity—printers, VPNs, wireless networks, mobility platforms
• Remote connectivity
• Anti-virus/spam/security software
• Configuration changes
• Software distribution
• License management and compliance
• Patch management
• Comprehensive monthly performance reporting